The American Beagler Forum

bev i was wondering why my issue of your publication is always late i never recieve it before the middle of the month i can drive to indianapolis in less than three hours i now it shouldnt take two weeks for it to come in the mail i wouldnt complane if it was late a few times but every month quiet frankly it irritates me that ive already read all the info that you have in it from another publication that always arrives at the first of the month fom vermont (wont mention a name) and i live about 20 hour drive from there apparently they must get theres out more quickly i am paid up till some time next year and frankly if the tardy ness doesnt stop i dont think ill re-up my subscription also when is the next issue of the stud directry due out ive been waiting since spring to reicive it also have already paid for seems to me if you are going to run a magizine and charge people for it you need to be on time with it if you were late that often on a job you would be FIRED! My name is charles salyers 1306 south state hwy 207 rush,ky 41168 check your books im paid up and not happy[/b]

Nice to meet you Charles. I had a nice long explanation planned for you but erased it instead. The message board is not the time or place for it since it's an issue between you and me and we have private messaging, e-mail, phone, fax, and every other NON-PUBLIC way to talk. If worse comes to worse, Indianapolis is just 3 hours away - we could talk in person...but I digress. If you would like to contact me by any of the methods above, I would be happy to talk. Until then, I will make recommendation to my boss that I be fired.

Mail gets worked through hubs. No mailer can change that unless they personally hand deliever each copy to every customers post office. How close you live in relation to where it's mailed from really isn't a huge factor in when it's recieved. I don't think that would be very cost efficient. Bev could put a watch for your magazine at your local post office to see if it is coming to you later then most other customers and they could try to track down why. There's alot of other factors also from editting, printing, etc that can be a factor. You catch more flies with honey....

nope, mine is on time. Thanks for Bev's hard work

Now Bev,
Do you really think Ralph wouldn't give ya another chance???


Thanks for all your efforts....

joe tomeno
FTC---Corning B/C

I'm Setting Here Scratching My Head.........

If you say the magazine shows up about the middle of each month..... How is it late? I'm sure your magazine will be in about the middle of the month.... Its not late if you know when it will come in and it comes in every 30 days.....

-Jack

Goodness Charles!!!

You sure you don't want to talk about Dick Cheney's daughter being a lesbian on national t.v.?


Oh, by the way, since my wife didn't fix roast beef last night, just the way I like it, I think I'll slam her on a public board for it. Just kidding, I do want to eat again.


Anyone else want to slam someone over a personal matter on a public board? It seems Pandora's box has been opened and all personal matters are now open for a public board.

Bev, I haven't paid you yet for my subscription renewal, it's only been four months or so and you haven't sent me any more magazines. I guess you belong to that top 1% that is holding me down, just because I don't make 200 grand a year.

Oops, my bad! My wife just informed me that your running a business and probably have as hard a time as most business's do with logistics, deadlines, customer complaints, supply problems, increases in the amount of money it takes just to do the day to day tasks. I'm not even going to mention the limited amount of time due to trying to squeeze every penny of productivity out of your one person staff. I'm in the wrong, but this is the first time I was ever wrong.

I know I set in meetings every month where they talk about all aspects of the business, but one thing shines through when our Logistics Manager get's up to give his spill. Roughly 20% or maybe a little less, do about 80% of the complaining. It is a two edged sword though. About 20% of our customers make up about 80% of our business. I know that probably isn't so in your case Bev, but just thought I would interject that here anyway.

Have fun and the check is in the mail, well it's going to be in the mail, well as soon as I remember to write it out if will be in the mail, well when I put some money in that account it will be in the mail, well when I remember to put money in that account it will be in the mail.......oh forget it. I'll re-up my subscription as soon as I remember to do so. I do miss reading the articles.

My name and where I live is in my signature, so I'm not a hard man to find.

I usually get one on the 1st, 15th and 30th, but then again I am special.

bev if you want to talk to me in person you are more than welcome to come down and run and we can talk or you can call me ive spent enough of my hard earned money on you magizine dont what an outragous phone bill call me if you want 1-606-474-7339 the magizine is in my fathers name my name is joey i pay for your magizine also ive tried to call about it and got an awsering machine guess you were at a trial or something sorry about posting it on a public board but i am aggrevated agian sorry but please contact me tho so we can talk

I figured out why mine is late this month some dumb ? forgot to renew their subscription. Will I get my Oct. Issue if I renew now?
Hearld

i got my mag yesterday

Thanks guys for the kind words and support. *cyberhugs*

beaglecaller, I will call you on my dime, I don't mind, but have you tried e-mailing me? I get a lot of e-mails, but I usually respond within a day or so unless yours winds up wedged between all the offers to decrease my mortgage rate, increase my...well, or sell me schedule II drugs, e-mail is otherwise an effective means of communications. Since you used your computer online to post, I'm assuming you can also e-mail me.

If you call the magazine on the weekend, most likely you will get an answering machine. Sometimes I answer, but mostly I'm mean and just let the machine get it. My hours are published, but it's nothing for me to get magazine calls on Mother's Day Sunday or 10:30 pm on a Tuesday night because it's the 8th of the month and their magazine hasn't arrived. I know this because I'm in my office working - despite those published hours. E-mail me if you're not receiving the magazine at all. If you're calling to tell me it's late, see incahoots's post above. I mail them all at the same time - ususally the 25th or 26th of the month.

The most popular reason I get calls for late or missing magazines is that the person has moved and did not notify me. Sometimes the USPS will forward, sometimes they don't. There's no consistency in how 2nd class mail is handled around this country. If you move, please notify the magazine.

Okay, the following is meant to be fun. Don't take it that I don't appreciate my customers, because I really, really do. Those of you that have called about a torn or missing magazine know that I am always happy to make it right, but here are what the bulk of my calls on the magazine are about. I hope you find some humor here:

Caller: Yeah, I'm calling because I haven't gotten my magazine this month or last.
Me: Okay, your last name, city and state?
Caller: John B. Doe XYZ, PA
Me: Odd, I don't find you on the list at all. Do you have an old copy of the magazine handy?
Caller: Yeah, wait a minute. Okay, here's the July one. That's the last one I got.
Me: Okay, look on the cover, down there by your name, what does it say?
Caller: What, oh, ummm, it says John B Doe renew by 7-1-2004.
Me: Did you get a little green card in the mail from me?
Caller: Yes, but that was months ago. Can you send me another one?
Me: *scratches head* (At least this person doesn't complain because it's late.)
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Caller: Yeah, I'm calling because I haven't gotten my magazine since April.
Me: April. *scratches head* Okay, your last name, city and state?
Caller: John B. Doe JFK, NY
Me: Are you still at 1234 Beagle Lane?
Caller: No, I haven't lived there for the last 6 months.
Me: *scratches head* (Again, at least this person doesn't complain because it's late.) Okay, give me your new address and I will correct it.
Caller: Can you send me all the ones I missed?
Me: *thinks to self* Magazine costs $1.26 each x 12 = $15.17 per year, postage from mailing house approx. $.47 each issue x 12 = $5.64. $15.17 + $5.64 = $20.81. Cost of subscription = $18.00. Add $4 in postage to resend 6 issues in an envelope. *thinks to self - I need to sell more ads*
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Caller: Yeah, I'm calling because I signed up for the magazine and I only got one copy, then it quit.
Me: Okay, your last name, city and state?
Caller: John B. Doe KFC, KY
Me: Odd, I don't find you on the list at all. Do you have the one copy of the magazine you got handy?
Caller: Yeah, wait a minute. Okay, here it is. I've got the one you sent me in the envelope with $1.47 postage on it when I called to subscribe. That's the only one I got, then I didn't get any more.
Me: Okay, did you return the suscription form I included, with your payment?
Caller: *scratches head*
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Caller: Yeah, I'm calling because I haven't gotten my magazine this month or last, and if you can't do any better than that, I want my money returned. That's a helluva way to run a business. Sheesh.
Me: Okay, your last name, city and state?
Caller: John B. Doe WTF, AL
Me: Odd, I don't find you on the list at all. Let me look on another list. Okay, I found you.
Caller: Okay, so what's the problem?
Me: Your check was returned for non-sufficient funds. The bank charged me $12 for that pleasure.
Caller: What, oh, no kidding? Well, can you start me back up with this month's issue if I send you another check?
Me: Can we make it a money order this time?
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Caller: Yeah, I'm calling because I haven't gotten my magazine this month or last. I signed up and sent you a check. I have a copy of the cancelled check right here.
Me: Okay, your last name, city and state?
Caller: John B. Doe WWF, AR
Me: Odd, I don't find you on the list at all. Can you give me the check # and information? Perhaps I posted it to the wrong account.
Caller: Yeah, wait a minute. Okay, here it is. It's check number 001 made right out to Better Beagling.
Me: *spits coke on keyboard* Have you been getting your Better Beagling?
Caller: Yeah, I always get it by the 15th of the month.
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Caller: Yeah, I'm calling because I haven't gotten my magazine this month or last.
Me: Okay, your last name, city and state?
Caller: John B. Doe, KOC, OH. I waited by my mailbox every day last week and it didn't come.
Me: I can't see a problem here, your address is correct on my list.
Caller: You know, the only reason I take this magazine is to read "The Houndsmen" stories...
Me: Ummm, let me give you another number to call.
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Caller: Yeah, can you send me a free sample of the magazine to look at? I want to make sure it's what I want before I subscribe.
Me: Sure. Give me your name and mailing address.
Caller: John B Doe, 69 Freebie Drive, BGL, TN. Also, can you make it the June issue with the SPO Nationals on the cover?
Me: Ummm, sure. How did you hear about The American Beagler?
Caller: I used to subscribe, but it ran out in March. I just wanted to see if it's still what I want.
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Please, no hate mail on this. It's the truth, nobody could make this stuff up, lol!

Ok, back to work. Joey, I will call you. Tomorrow.

for some reason i get the feeling you are talking about me in at least one of those examples. ha ha

Wait a minute...High Ridge Joe, Are you trying to tell me that all this time Ralph is the boss !!? NO WAY !!!! ...j/k/ Ralph. Keep up the good work guys... CHH

Hey Bev,
Do you reckon there is any reason most of them calls come from the South????? KY, AL, TN, AR.......... HUMMMMMMM go figure..........

I figure as long as I get that months issue in the same month that the issue is for its not really late........But I may be wrong!