Garmin Alpha Locking up

[S.R.Patch]

That's the great thing about free market, there are buyers/sellers and suckers. I'll wait for the "buy" signal.
Don't take it personal, we just have different opinions. I am glad there are people who have to have the first and best of everything, once the ice is broke everyone benefits from the work of improvement...

[Crow]

Me to, I waited over a year to take the plunge. Funny thing is that coon hunter friend of mine got his off the first truck load, his hasn't had a single issue from day 1. I waited over a year and got right in the middle of the mess. The older systems don't have the freeze / crash issues the newer ones do. Garmin has said to me they believe it is a hardware / processor issue on the newer systems but have not verified that yet. If I'd have been one of the first on the boat my system would probably be working flawlessly, waiting to fall in behind the ice breakers caused my problems. Best of luck to ya patch, good running.

[S.R.Patch]

Yeah, I can agree with that. Seems the 220's 30's & 40s all went through a decline in performance. Sometimes the first is the best, then they start looking for a cheaper provider on mass parts that wreaks the product.
I can't even get a good tailgate latch for my truck...

[Crow]

Does Garmin make you send back your unit and receive it before giving you a new one? That would waste a lot of hunting time. I haven't had any issues out of my Astro but the sport dog people send you one that same day you call them and you send the old one back when you receive yours so hunting time is not too wasted.

Sent mine in Tuesday last week. New one arrived today. Hopefully no more issues but time will tell. 7 day turn around total.

[BCBeagles]

I have a hunting trip coming up and I will be sending mine back after that.

Mine locked up on me yesterday so the issue continues...LOL.

Really if this is the worst thing that happens to it, I would still buy it again. Truly the most valuable hunting tool I have ever purchased.

Take care and good running!!

[Crow]

I have a hunting trip coming up and I will be sending mine back after that.

Mine locked up on me yesterday so the issue continues...LOL.

Really if this is the worst thing that happens to it, I would still buy it again. Truly the most valuable hunting tool I have ever purchased.

Take care and good running!!

I plan on using mine probably Thursday morning but maybe tomorrow. I'll update either way.

[Dark Holler Beagles]

Mine locks up and shuts down, very infrequent and not really an issue. Just turn it back on and all is well. My phone and computer do it too sometimes. Probably caused by the NSA tracking our hounds.

[Crow]

Mine locks up and shuts down, very infrequent and not really an issue. Just turn it back on and all is well. My phone and computer do it too sometimes. Probably caused by the NSA tracking our hounds.

That's the same issue I'm having. Not an every 5 minute thing. May go 30 minutes or may go 3 hours but it is regular. Hopefully they'll work it out. I'm like you, it's not really a big deal but if I could have one that didn't do it that would be even better.

[packmaster]

Mines still doing it very infrequent also. talked to garmin yesterday,and they said to send mine in,and they would send replacement.approx. 10 day wait.I said no way,I cant go without it.So they said my repair order will be good for 60 days.I don't understand why I need to send mine in first.Hey garmin,send me a new one,and then I`ll send mine back duh.It`s not that big of a deal,but when drop that kind of $$ I want it to work.Not the best customer service if you ask me,and I will be letting everyone know.all I ask is send me a replacement,and I will gladly send mine back after I receive it.

[Dark Holler Beagles]

Part of the problem is they have no competition at the moment. Pretty sure there will be some in the future and we all hope so. Currently Not another tracking system that compares on the market imo.

I agree they should have some system to replace warranty merchandise without the customer having to wait 10 days. These alpha's cost a small fortune!!! Not good customer service or at least a poor policy. What Garmin should do is take advantage of their industry leading position building their brand and customer loyalty. Then when their is a comparable competing product available, they can still charge a premium based on their brand and reputation for customer service. Instead they will loose customers if they do not reconsider their policies.

[Crow]

Mines still doing it very infrequent also. talked to garmin yesterday,and they said to send mine in,and they would send replacement.approx. 10 day wait.I said no way,I cant go without it.So they said my repair order will be good for 60 days.I don't understand why I need to send mine in first.Hey garmin,send me a new one,and then I`ll send mine back duh.It`s not that big of a deal,but when drop that kind of $$ I want it to work.Not the best customer service if you ask me,and I will be letting everyone know.all I ask is send me a replacement,and I will gladly send mine back after I receive it.

Don't know if they told you but you do have another replacement option. You can give them a credit card number and they will ship you a replacement. After the replacement is delivered they won't charge your card for 30 days. If they get yours before then they don't charge, if they don't get yours then it's $175 bucks I think for a collar. Not sure about a handheld though.

[Crow]

Well took my new handheld out yesterday. Same problem, it only crashed once but it still crashed. I'm gonna call them back but will prolly wait a while before I send it back. It's not a huge deal & I don't wanna keep spending time & postage for nothing.

[beaglenutz]

Well just as I figured, I haven't heard any more about this new software they were going to have me test! As a matter of fact I called to inquire again about it and they wanted to see if I had updated my system to the newest version 3.10. Are you kidding me!!!!!! They are suppose to have opened a case on my issues with system shutting down. (At least couple of months ago). But yet it is like starting over with them each time you call in. I am not sure about anyone else but I am fed up! There are probably NOT enough issues yet for them to fix it.

[Crow]

Well just as I figured, I haven't heard any more about this new software they were going to have me test! As a matter of fact I called to inquire again about it and they wanted to see if I had updated my system to the newest version 3.10. Are you kidding me!!!!!! They are suppose to have opened a case on my issues with system shutting down. (At least couple of months ago). But yet it is like starting over with them each time you call in. I am not sure about anyone else but I am fed up! There are probably NOT enough issues yet for them to fix it.

I think I've got my plan figured out on this deal. Garmin is aware of the problem regardless of what any call person says, I've had some say they weren't but I've had more say they were. I was reviewing the return policy and the system has a 1 year warranty, any exchanges have a 90 day warranty or the remainder of the original 1 year, whichever is longer. I think I'm just gonna let it go for a while then prior to the warranty ending I'll contact them and get another replacement. Repeat every 60 days until they get it right or I get to old to drive to the post office to send them back, 'bout all I know to do at this point

[njharnde]

what a hunk of crap so far! The system locks up! I miss my 320!